Best Practice

Give clear instructions

One way street sign

When delivering materials online, having clear instructions and expectations is vital. 

One reason for this is that it can often be harder for the student to request clarification (example: they may have to send an email and wait a day or two before they get an answer).

Similarly, it is also important to have a clear communication policy with students. For example, students should know that if they send an email they can expect a reply within X amount of time, clarifying expectations such as this can be helpful to both student and staff. The student now knows they will get a response but knows it may not be straight away , while the staff member  is not expected to be online all day everyday.

One thought on “Give clear instructions

Comments are closed.